We guarantee live delivery 52 weeks out of the year. If you have any problems with your cricket order, please call us within 24 hours. We will either replace your order or give you a credit on your next order. PLEASE DO NOT EVER RETURN ANYTHING TO MILLBROOK CRICKET FARM. Due to the deadly virus affecting crickets, we do not accept any packages from other facilities. If your package is damaged, or your crickets have died, please accept the package anyway and then notify Millbrook Cricket Farm within 24 hours.